Returns & Refunds

We want you to love your sandyglo purchase. If something is not quite right, our returns process is straightforward and transparent.

Return Eligibility by Region

We accept returns from all countries and regions worldwide. Please note that you are responsible for shipping the item back to our designated return warehouse in Hong Kong. We are unable to offer local return addresses in other countries at this time.

If you are shipping from outside Hong Kong, please ensure you clearly mark the package as "Returned Goods" on the customs declaration and use a trackable shipping method. Any customs duties, taxes, or brokerage fees incurred are the responsibility of the customer.

Return Window

You may return eligible items within 30 days of the delivery date. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration may not be accepted.

Non-Returnable Items

• Items marked as final sale or clearance
• Intimate apparel such as bikini bottoms (for hygiene reasons)
• Items damaged due to customer misuse or improper care

How to Start a Return

To initiate a return, please contact us at Brightoran@outlook.com with your order number and reason for return. Our team will provide you with the return authorization and shipping instructions. Please do not send items back without prior authorization — unauthorized returns may not be accepted.

Return Shipping Cost & Process

Return shipping costs are the responsibility of the customer unless the item is defective, damaged upon arrival, or an error was made on our part (e.g., wrong item sent).

We currently do not offer pick-up services. You will need to arrange shipment to our warehouse using a carrier of your choice. We strongly recommend using a trackable shipping method with insurance, as we cannot be responsible for items lost or damaged in transit back to us.

For international returns, please be aware that shipping costs vary by country and carrier. We advise checking with your local postal service or courier for estimated rates before sending.

Return Address

Please send all returns to the following address:

KAYMO LIMITED
36-40 Tai Lin Pai Rd
Phase 1, Kwai Shing Ind Bldg, Kwai Chung
Hong Kong
(Please include your order number on the outside of the package)

Important: We cannot accept returns sent to any other address. Please double-check the address before shipping. Any packages sent to an incorrect address will be considered lost and will not be eligible for a refund.

Inspection & Refund

Once we receive your return, we will inspect the items within 3-5 business days. If approved, your refund will be issued to your original payment method within 5-10 business days. You will receive an email notification when your refund has been processed.

Please note that original shipping fees are non-refundable unless the return is due to our error or a defective item.

Exchanges

If you wish to exchange an item for a different size or color, please contact us. We will do our best to accommodate your request, subject to stock availability. Exchanges are processed once the original item is returned and inspected. Return shipping for exchanges is also at the customer's expense unless the exchange is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or a full refund, including any applicable shipping costs to and from your location.

Contact

If you have any questions about returns or refunds, please reach out to us at Brightoran@outlook.com. We are committed to resolving your issue with care.