Returns & Refunds

We want you to love your sandyglo purchase. If something is not quite right, our returns process is straightforward and transparent.

Return Window

You may return eligible items within 30 days of the delivery date. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration may not be accepted.

Non-Returnable Items

• Items marked as final sale or clearance
• Intimate apparel such as bikini bottoms (for hygiene reasons)
• Items damaged due to customer misuse or improper care

How to Start a Return

To initiate a return, please contact us at service@sandyglo.com with your order number and reason for return. Our team will provide you with the return address and instructions. Please do not send items back without prior authorization.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.

Inspection & Refund

Once we receive your return, we will inspect the items within 3-5 business days. If approved, your refund will be issued to your original payment method within 5-10 business days. You will receive an email notification when your refund has been processed.

Exchanges

If you wish to exchange an item for a different size or color, please contact us. We will do our best to accommodate your request, subject to stock availability. Exchanges are processed once the original item is returned and inspected.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or a full refund, including any applicable shipping costs.

Contact

If you have any questions about returns or refunds, please reach out to us at service@sandyglo.com. We are committed to resolving your issue with care.